SMS Settings
Transactional SMS via Twilio Messaging Service
SMS Notifications
Enable one-way transactional SMS to clients. SMS is sent in addition to email notifications and never replaces them.
Test Mode
When a test client is selected, only that client will receive SMS. Clear this field to enable SMS for all clients with consent.
24-hour Appointment Reminders
Reminders run automatically every 15 minutes for confirmed appointments starting in ~24 hours. Use the button below to run the check manually (respects test mode, consent, and idempotency — safe to run repeatedly).
SMS Types
Toggle individual transactional SMS types on or off.
Booking Confirmed
Sent when an appointment is confirmed (in-store or online payment).
Appointment Rescheduled
Sent when an appointment date or time is changed.
Appointment Cancelled
Sent when an appointment is cancelled.
Payment Request
Sent with the payment-request email for staff-created bookings.
Payment Received
Sent when an online payment is confirmed by Stripe.
24-hour Appointment Reminder
Sent ~24 hours before a confirmed appointment.
SMS Templates
Edit or remove the templates linked to RWC's supported automatic SMS events. New automatic message types require a new app event/trigger, not just another template.
No SMS event templates are currently available.
Some SMS events have no active template.
Those events will be skipped until you create or activate a template for them.
Send Test SMS
Test any saved template with sample data before relying on it for live client notifications.
Recent SMS
Last 15 SMS attempts (sent, skipped, or failed).
No SMS sent yet.
Privacy & Content
SMS messages are one-way (Alphanumeric Sender ID — clients cannot reply). Messages contain appointment logistics only — no diagnoses, clinical notes, medical history, treatment plans, or other sensitive clinical information. All times are in Europe/London. Client SMS consent is managed on each Client Profile.