Last updated: January 2026

Reading Wellness Clinic ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Reading Wellness Clinic is a physiotherapy practice based at 123 Broad Street, Reading, Berkshire, RG1 2AA. We are the data controller for the personal data we collect from you.

What Data We Collect

• Name, email address, phone number
• Health and medical information relevant to your treatment
• Appointment history and treatment notes
• Payment information
• Website usage data via cookies

How We Use Your Data

• To provide physiotherapy and related healthcare services
• To manage appointments and communicate with you
• To process payments
• To comply with legal and regulatory obligations
• To improve our services

Legal Basis for Processing

We process your data on the basis of: consent (for marketing), legitimate interests (for appointment management), legal obligation (for healthcare record-keeping), and vital interests (for healthcare provision).

How Long We Keep Your Data

We retain your health records for a minimum of 8 years in accordance with NHS guidelines for physiotherapy records. Payment records are kept for 7 years for accounting purposes.

Your Rights

Under UK GDPR, you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise these rights, contact us at info@readingwellnessclinic.co.uk.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Cookies

Our website uses cookies to improve your experience. See our Cookie Policy for details.

Contact

For privacy-related enquiries: info@readingwellnessclinic.co.uk or call 0118 304 7144.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data rights have been breached.